Wayfair

Write a Review | 2.8 | ★★☆☆☆

Wayfair
Employee Reviews

Wayfair

What is it like to work at Wayfair?

Rating Distribution

114 ratings
★★☆☆☆
5 stars
22.0% (9)
4 stars
20.0% (8)
3 stars
10.0% (4)
2 stars
7.0% (3)
1 stars
41.0% (17)

Summary of Wayfair Employee Feedback (AI-Generated)

2.8 out of 5 ★★☆☆☆

Across all Wayfair locations analyzed, a recurring theme is the significant variability in employee experiences, often heavily influenced by location and specific role.While some reviews, particularly in Eugene, OR (Cashier & Customer Service Consultant), highlight positive company culture, values, and career opportunities, many others, notably Springfield, OR (Customer Service Representative) and Perris, CA (Laborers/Freight Movers), consistently report negative experiences characterized by poor management, inconsistent communication, and a stressful work environment.The lack of robust processes and support appears to be a major contributing factor to dissatisfaction, particularly in locations struggling with limited workforce sizes and high pressure to meet productivity targets.A common thread is the need for improved communication and a more supportive leadership structure.The data suggests that Wayfair’s success in fostering positive employee experiences is inconsistent and heavily dependent on the specific location and management practices.Furthermore, a critical observation is the reliance on small sample sizes in several reviews, making definitive conclusions difficult and highlighting the need for broader data collection to accurately assess the overall employee experience across Wayfair’s operations.

Disclaimer: This review has been generated by AI based on employee feedback. It may not fully represent the company under the current filters.

Highlights

Pros
  • Positive Company Culture and Values (Frequently mentioned across multiple locations)
  • Potential for Career Opportunities (Reported in several reviews, particularly Eugene)
  • Competitive Compensation and Benefits (Implied by some 1-star ratings)
Cons
  • Poor Management and Communication (Recurring theme across most locations)
  • High Pressure and Stressful Work Environment (Consistent across multiple locations)
  • Inconsistent Processes and Lack of Support (Frequently cited as a problem)
1 out of 5 ★☆☆☆☆

Low pay, bad management, and constant policy changes.

Dec 8, 2025

1 out of 5 ★☆☆☆☆

Low pay, bad management, and constant policy changes.

Dec 8, 2025

0 out of 5 ☆☆☆☆☆

Low pay, bad management, and constant policy changes.

Low pay, bad management, and constant policy changes.

2 out of 5 ★★☆☆☆

Poor communication hindered collaboration significantly.

Dec 5, 2025

2 out of 5 ★★☆☆☆

Poor communication hindered collaboration significantly.

Dec 5, 2025

0 out of 5 ☆☆☆☆☆

Poor communication hindered collaboration significantly.

Poor communication hindered collaboration significantly.

Wayfair Employee Reviews by Location

Location Rating Reviews
Boston, MA 3.0 ★★★☆☆ 5
Perris, CA 3.8 ★★★☆☆ 4
Cranbury, NJ 3.0 ★★★☆☆ 2
Wilmette, IL 1.0 ★☆☆☆☆ 2
Orem, UT 5.0 ★★★★★ 1
Hebron, KY 1.0 ★☆☆☆☆ 1
Layton, UT 1.0 ★☆☆☆☆ 1
Athens, GA 5.0 ★★★★★ 1
Moreno Valley, CA 1.0 ★☆☆☆☆ 1
Lancaster, TX 1.0 ★☆☆☆☆ 1
Strongsville, OH 5.0 ★★★★★ 1
Denver, CO 4.0 ★★★★☆ 1
Ontario, CA 4.0 ★★★★☆ 1
Bryan, TX 2.0 ★★☆☆☆ 1
Lathrop, CA 5.0 ★★★★★ 1